Port80 Software Support Plans

Support Hours of Operation

Monday thru Friday, 8:00 a.m. to 5:00 p.m. Pacific Standard Time

NOTE: Before you contact technical support, please have a look at our Online Knowledge Base. Chances are that by browsing through its entries, you will get an instant answer to your problem.

The Plans:

60 Day Standard Support (included with license)

After purchasing a license all customers receive a standard 60-day support contract with Port80 technical support. Standard support will be provided via support form and email. We do our best to answer messages quickly, so you can get your job done. Reasonable attempts will be made to answer questions within 3 business days.

Standard Support Includes:

  • Bug fix builds (e.g., version 3.8.0 to version 3.8.1).
  • Free, anytime access to our Online Knowledge Base, which includes many common questions and their answers explained in a simple, straightforward manner.
  • Unlimited email support covering licensing, installation, and troubleshooting.

365 Day Standard Support

Standard support will be provided via support form and email. We do our best to answer messages quickly, so you can get your job done. Reasonable attempts will be made to answer questions within 3 business days.

Standard Support Includes:

  • Free minor version updates downloadable from our website
  • Free, anytime access to our Online Knowledge Base, which includes many common questions and their answers explained in a simple, straightforward manner.
  • Unlimited email support covering licensing, installation, and troubleshooting.

Standard Support may be renewed on a yearly basis.


365 Day Premium Support

Premium support package customers will receive technical support via web support form, email and phone. All premium requests are given priority over any standard support questions. Attempts to respond to Premium Support inquiries are within one business day.

Premium Support Includes:

  • Unlimited priority phone and email support covering:
  • Licensing
  • Installation
  • Debugging
  • Protocol issues
  • Programming issues
  • Environmental issues
  • General use of the product
  • Free minor version updates downloadable from our website or via email.
  • Free, anytime access to our Online Knowledge Base, which includes many common questions and their answers explained in a simple, straightforward manner.

Premium Support may be renewed on a yearly basis.


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NOTE: Customers may allow Standard & Premium Support to expire and may renew contract within 3 months of expiration to restore support services. If Standard or Premium Support has been expired for 3 months or more, it is not renewable.

Terms and Conditions of Support Plans

All services are provided subject to the current Port80 Software Corporation Support Programs Terms and Conditions.

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Port80 Software Corporation Support Programs Terms and Conditions

Please read these Terms and Conditions Carefully.

We will undertake commercially reasonable efforts to provide technical assistance under this agreement, but do not guarantee that any or all of your problems will be solved or that any item or response will be error free. We may, from time to time, discontinue products and versions, stop supporting selected products and versions within a reasonable time after discontinuance, or discontinue any or all support services. We also reserve the right to terminate support or service to any individual who abuses any support program including, but not limited to sharing special phone numbers and customer identification numbers with others. PORT80 SOFTWARE CORPORATION MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING THE INFORMATION, SOFTWARE OR ANY SERVICES WE MAY PROVIDE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR ARISING BY STATUTE, LAW OR TRADE DEALING OR USAGE. ALL INFORMATION, SOFTWARE, OTHER MATERIALS AND SERVICES ARE PROVIDED "AS IS." We are not liable for incidental, special or consequential damages for any reason (including loss of time, loss of data or software, loss of profits, or loss of revenue) even if Port80 Software Corporation has been specifically advised of the possibility of such damages, and our liability in all events will not exceed the support fees that you have paid under this agreement in the most recent calendar year. Port80 Software Corporation exclusively owns (including by way of example but not limited to any and all patent rights, trade secrets and copyrights) relating to the work we do and all information we give to you as part of our support programs. We grant you a non-exclusive license to use that work and information for yourself, or internally within your company, to the extent such use would be permitted in the Port80 Software Corporation End User License Agreement that you received with the Port80 Software Corporation product to which such information pertains. Port80 Software Corporation has the right to use, duplicate and disclose to others and treat as non-confidential any information you may give us during your use of our support program, provided that we will use our best efforts not to specifically identify you as the source of the information in question. This is the full and final agreement between you and us, and supersedes any promises, representations or agreements relating to the subject of this agreement. This agreement may only be changed if you and our authorized representative do so in a signed writing. No inconsistent, additional, or pre-printed terms on your purchase order or any of your other business forms shall apply or operate to modify these terms.